We get it - buying things online can be difficult. That's why every item sold through our website is eligible to be returned for your choice of a refund or exchange.
For items purchased on holdenouterwear.com:
If it's been 30 days or less since your original date of purchase, please email firstname.lastname@example.org with web order #, items returning, and preference for refund/exchange. All returned merchandise must be in new and unused condition with all tags and original packaging. We reserve the right to refuse a return if the above conditions are not met and will ship items back to you if they arrive used or abused. We Include a $7.00 restocking fee for product returns not under warranty or exchange. You are responsible for return shipping not due to warranty, but Holden will cover the cost of shipping back to you on any exchanged items shipping within the lower 48 United States.
For Pro-deal items purchased on holdenouterwear.com:
The products that you purchase on Holden Prodeal are NOT eligible for return. Please reach out to email@example.com with any questions.
For items purchased from a retailer other than holdenouterwear.com:
Please contact the retailer you purchased your item from and follow their returns and exchange process accordingly. We stand behind our products and our retailers. If you’re still not satisfied, please email us at firstname.lastname@example.org. If you're unsatisfied with your product due to shipping damage or a manufacturing defect, please continue reading...
Play hard – we've got you covered. Holden Products are fully warrantied with proof of purchase to the original owner against defects in material and workmanship for one year from date of purchase. This warranty does not cover damage caused by accident, improper care, negligence, normal wear-and-tear, or the natural breakdown of materials over extended time and use. We stand behind our products and will always focus on your satisfaction.
If you believe your product has a defect in craftsmanship, we suggest you refer to your original receipt and contact the retailer for warranty evaluation. This is the fastest and easiest way to get a refund, credit, or replacement. If you purchased the item directly from holdenouterwear.com, please email email@example.com to discuss the issue with customer service. Returns must be submitted within 30 days of receiving product.