SHIPPING & DELIVERY
Most orders will be processed within 1-2 business days after order placement and acceptance (not including weekends or holidays). You will be notified via email once your order has been shipped. Shipping times can vary based on method chosen and delivery location.
Orders are shipped via the method chosen at the time the order was placed. Please note that all shipping times are in business days. We currently offer 3 shipping methods for Domestic orders: Ground Shipping (UPS), 2 Business Day Shipping (FedEx) and Standard Overnight Shipping (FedEx). International orders will be shipped via International Economy (FedEx). Canada orders will ship via Standard to Canada (UPS).
We do not currently ship to APO/FPO addresses or P.O. Boxes.
*Note that there could be a delay in processing your order if we encounter any issues with the billing information provided.
CANCEL AN ORDER OR BACKORDER
In stock orders: Orders are authorized and processed real-time so canceling an in stock order is very difficult. If you need to cancel, please contact customer service by clicking on the HELP tab located on all store pages or call 855-655-2512 as soon as possible after the order has been placed. If the order has already been processed, you will need to follow the Returns process to return the product for credit or exchange.
Out of stock/backorders: Any orders or parts of orders that are out of stock will be cancelled. You will be notified via email if your order, or any part of your order, has been cancelled.
Preorders: Any preorder can be cancelled prior to it being processed and shipped. If you need to cancel, please contact customer service by clicking on the HELP tab located on all store pages or call 855-655-2512.
PRICING, PAYMENT & REFUND PROCESS
All prices are displayed in US Dollars. We accept Visa, MasterCard, American Express and Discover credit cards for payment. We also accept PayPal. Your credit card will not be billed until your order has been shipped. Any applicable credits or refunds will be applied back to the credit card or PayPal account used for the original purchase.
We charge sales tax for all online orders that are being shipped to locations in California only. Other states are not charged at this time.
Coupon and other Promotional codes are limited to one per order. They cannot be combined.
International customers will be responsible for all taxes and duties associated with the shipment of their order.
Preorders allow you to purchase an item that has not yet been released for shipping. The preorder purchase will guarantee you the qty of the item you purchased when it becomes available. Preorder items are clearly marked as preorders with the “add to cart” button changing to a “preorder” button. There will also be an expected shipment date listed on the product page.
The preorder process works as follows:
-You add the product(s) to your cart as you would any regular, in stock product
-You complete the checkout process and receive your order confirmation
-Your payment method is authorized for the full order total at the time of purchase (completing the order)
-Your order will be on preorder hold until the item(s) you purchased are available
-Your order will be fulfilled and shipped and you will then be billed and will receive a shipment confirmation
If you ordered both a preordered product and an in stock product, the in stock product(s) will be processed and shipped without delay and you will be billed for the shipped product(s). The preordered product(s) will remain on preorder until it is available. At that time, the product(s) will be released fulfillment and shipment. You will then be billed for the product and will receive a shipment confirmation. If you ordered multiple preorder products, each product will be released for shipping as it becomes available. Your order will not be held to ship complete.
UPDATE MY ACCOUNT INFORMATION
If you are a returning customer, you can easily update your information by logging into your account. You will find the "My Account" link located in the top of each page. Once you have accessed your account, you can click on the "Account Information" link to update your account information.
CUSTOMER SUPPORT HOLIDAY SCHEDULE
Our Customer Service Dept. will be closed on the following observed Holidays in 2012:
New Year's - Jan 2
President’s Day - Feb 20
Memorial Day - May 28
Independence Day - July 4
Labor Day - Sept 3
Thanksgiving - Nov 22
Day After Thanksgiving - Nov 23
Christmas - Dec 25