Holden will accept returns** for items purchased on the HoldenOuterwear.com store within 21 days from order date for refund or store credit. Returns received after 21 days from order date will not be accepted. Please note that shipping charges are non-refundable. We do not process exchanges at this time.
**No returns or refunds are allowed on Final Sale items. All sales are final.
All returns MUST meet the following criteria:
- All tags must be attached
- All accessories must be included (i.e., belts, etc.)
- No perfume or other scents
- No human or animal hair
- No rips or tears
- No other signs of being worn
- All original packaging and hangars must be included
- RMA # MUST be written on the ourside of the shipping box
- No COD (Cash/Check on Delivery) packages will be accepted
Failure to return merchandise as listed above will result in the return being rejected and returned to the customer without credit. You will be contacted via phone and/or email if your return is being rejected. Your return will be sent back to the shipping address on your original. You may also be charged a $13 rejection processing fee for all rejected returns.
All Merchandise must be returned to:
4455 E. Philadelphia St.
Ontario, California 91761
Please request your RMA # by logging into your account and choosing the Return option. If you are a guest, you can click here to initiate the RMA request process. Complete the RMA request form to obtain your RMA # and then fill out the Return Reason section included on your Packing Slip and include with your return. We recommended that you ship your return using a carrier who will provide your package with a tracking number to ensure that your package is returned to our warehouse. We suggest that you use FedEx, UPS or Insured Parcel Post for your Return. We are not responsible for any returned packages that are lost in transit. We encourage you to use the most economical shipping method for your return or exchange. If your return warrants reimbursement of shipping costs, we cannot reimburse you for an amount greater than your original shipping cost.
You will be notified via email once your approved return has been received, inspected and processed. Refunds and Store Credits will be processed within 7-10 days.
A refund may not show up until your credit card's next monthly billing cycle. You will be notified via e-mail when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.
Returns, refunds and store credits may be made at the discretion of Holden.
Shipped items that are either refused by the customer or cannot be delivered by the carrier, will be returned to Holden and the customer will be credited for the product cost and tax, less shipping and handling Customer will be required to place a new order and will be responsible for any associated shipping charges.